Related: FAQs, Grades & Gradebook, How To - Faculty, Troubleshooting


Why aren’t my category totals displaying on the Grader Report? [Moodle version 3.2]

December 3, 2014 - The ‘Grader Report’ is the spreadsheet-like view with all the students listed down the left side of the screen, and all the graded activities listed across the top. There are actually three possible views that you can choose for the ‘Grader Report’ in the gradebook in Moodle. ‘Full view’ – everything in the gradebook is displayed. ‘Aggregates only’ – only the course/category total is displayed, no individual grade items in the course/category are displayed. ‘Grades only’ – only the grade items are displayed, no course or category totals. NOTE: You can also apply these views to categories within the gradebook. … Continue reading
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Why won’t my file picker or file browser load? [Moodle version 3.2]

April 16, 2014 - The file picker/browser opens in a new, pop-up window and is powered by Javascript. Therefore, for the file picker to work properly, you must allow pop-ups for Moodle and have your Javascript enabled in whichever browser you are using. It’s also possible the you have a temporary file or cookies saved in your browser that could be effecting the Javscript’s function. To fix this issue, try these troubleshooting steps. First, verify that your browser currently allow pop-ups from Trinity’s Moodle site. If pop-ups are not allowed, follow these steps to allow them. Check that your Javascript is enabled. If it … Continue reading
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How do I adjust my pop-up blocker settings?

July 25, 2013 -  For Moodle to function properly, you need to make sure that your browser currently allows pop-ups (and JavaScript). To check and adjust your pop-up blockers, follow the instructions for your browser. Note: you can click on any image to view a larger version of the image. Google Chrome Images for version 42.0.2311.135 Click the Chrome menu on the browser toolbar. Select “Settings” option. Scroll down to the bottom of the screen and click “Show advanced settings.” In the “Privacy” section, click the “Content settings” button. Scroll down until you see the “Pop-ups” section. In the “Pop-ups” section, select “Allow all … Continue reading
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How do I find my course in Moodle as a Faculty member? [Moodle version 3.2]

July 22, 2013 - There are a variety ways to locate your course in Moodle. Once you have logged into Moodle, all* of the courses to which you have access (as either a student or instructor) will be listed in your “My Courses.” *If you are a program chair, a dean, or an administrator with greater access than simply to the courses in which you are enrolled as a student or instructor, this will not be the case. You most likely have access to courses not listed in your “My Courses” block. Follow this FAQ on accessing your courses as a Department/Program Chair. Note: you … Continue reading
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How do I find my course in Moodle as a student? [Moodle version 3.2]

July 22, 2013 - All courses are loaded into Moodle as unavailable to students. Once the instructor has added resources, s/he will make it available to students. (Instructors – can’t remember how? Follow these instructions on making your course available to students.) Note: you can click on any image to view a larger version of the image. For students: Verify that you are registered for the course. You can view your registration information in Self-Service. Login to Moodle using your Trinity username and password. Remember: the username is everything before the ‘@’ in your Trinity email address. Check your “My Courses” block/list in right, left … Continue reading
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I’ve received an “Invalid JSON string” error. What do I do? [Moodle version 3.2]

January 22, 2013 - An invalid JSON error can occur for many reasons. The most common issue is usually associated with a file upload attempt, and can occur when: Attempting to upload a file with the same name as another already-uploaded file; Attempting to upload a file that is too large for the system (Sitewide the limit is 64MB; however, individual classes may vary—you can check your course settings); Attempting to upload a file type that the system doesn’t recognize; or Attempting to upload a file with a period or special characters in the file name. Another common cause of this issue is the … Continue reading
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How do I take a screenshot?

January 3, 2013 - If you encounter any problems or issues in Moodle, especially any errors messages, please let the Moodle Help Desk know by sending a screenshot of the message, along with your Moodle support ticket. On Windows-based computers with a standard keyboard, simply click the “Print Scrn/SysRq” button, found in the upper right area of your keyboard (see image below). This will copy your entire screen to your computer’s clipboard. To paste the captured image in an email, place your cursor in the body of the email and press the “Ctrl” and “V” keys together. This will paste the clipboard contents (your … Continue reading
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I am registered for my course. Why can’t I see it? [Moodle version 3.2]

October 17, 2012 - The reason you cannot see your course yet is most likely because the instructor for the course has not made his/her course visible to students yet. All courses are loaded into Moodle unavailable to students. Having the course unavailable is usually a conscious choice, perhaps because the instructor is still adding resources, or because the course is not until Term 2 of the semester, for instance. When the instructor is ready, s/he will make the course available to students and you will see it listed in your “My Courses” block or list in Moodle: You can verify that you are … Continue reading
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For more information, contact Moodle Support,

For more information, contact Moodle Support,