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Technology Services | PaperCut: FAQ

PaperCut Frequently Asked Questions

General PaperCut Questions


Q. How do I purchase print credit?

Visit our documentation on purchasing PaperCut print credit.

Q. How do I check my remaining print credit balance?

Visit our documentation on checking my print credit balance.

Q. How do I print double-sided?

Visit our Double-Sided Printing documentation for detailed instructions.

Q. How do I print in color?

Visit our Color Printing documentation for detailed instructions.

Q. How do I cancel a print job?

Visit our Cancelling a Print Job documentation for detailed instructions.

Q. How do I register for a guest PaperCut account?

Guest registration is not necessary if you are a Trinity student. However, if you are visiting Trinity for an event, such as a career fair, you will be required to register for a guest PaperCut account prior to printing and/or copying. Information Technology Services cannot retrieve forgotten passwords.

  1. Browse to the URL
  2. Fill all fields completely and click Register.
  3. A confirmation page will be displayed upon successful guest registration.

Q. What is the PaperCut Portal?

The PaperCut Portal is a website you can log into for the following:

  • Purchase print credit.
  • Utilize PaperCut’s Web Print feature.
  • Checking the remaining print balance available for your account.
  • View a summary of total jobs and pages printed.
  • View the environmental impact of your print jobs.
  • View a transaction history for your print credits.
  • View a list jobs queued for printing.

Access to the PaperCut Portal is only available on campus computers and personal laptops connected to Trinity’s wireless network.

Q. What is Web Print?

Web Print is a feature accessible from the PaperCut Portal which enables printing from student or guest-owned laptops without requiring the installation of print drivers or software. For more details, visit our documention on Using PaperCut Web Print.

Q. What is my username and password?

For best service, contact Technology Services using our online Service Request Form. You can also contact us at 202-884-9811. The Technology Services office is located on the first floor of the Payden Academic Center, Suite 122.



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