Trinity Logo
Students  Alumnae/i  Faculty/Staff

Technology Services | IPTV: FAQ

IPTV Frequently Asked Questions

General Questions


Q: When I try to tune into IPTV on my computer, nothing happens.
Please verify your computer meets the minimum requirements. Also make sure you have installed the latest Java run-time environment, by going to, and you are using either Mozilla Firefox or Internet Explorer. Google Chrome no longer supports Java.

Q: What are the minimum requirements to watch IPTV on my computer?
Any modern computer meeting or exceeding Trinity’s minimum computing standards. Since IPTV requires Java, you must use Mozilla Firefox or Internet Explorer. Google Chrome no longer supports Java.

Q: Why does the message “Reception: (no broadcast available)…”, “Tuning In…” or “Ready…” appear in the InStream information field?
This may occur if there is a network outage or if reception of our satellite is bad due to incliment weather. Technology Services takes every effort to prevent unplanned network outages.

Q: Why do I receive a pop-up warning when I try to tune-in on my computer?
Some web browsers are configured to block pop-ups. Your web browser will need to be configured to allow pop-ups from our IPTV website in order to watch IPTV successfully.

Q: Why is the video so small?
To view video in full-window mode, click the “TV” button in the upper left corner of the “OnGuide” window or under the video preview thumbnail. To increase the size of the viewer window, right-click (Windows/Linux) or control-click (Macintosh) on the viewer to show a menu with pre-defined viewer sizes. Select the preferred size (small, medium, large, or full screen) from the menu. Alternately, use the mouse to click on and stretch the window borders or corners. To toggle between “OnGuide” mode and “TV” mode, press Ctrl-G (Windows) or Cmd-G (Macintosh).

For best service, contact Technology Services using our online Service Request Form. You can also contact us at 202-884-9811. The Technology Services office is located on the first floor of the Payden Academic Center, Suite 122.



Getting to Campus

Directions to Campus

Parking on Campus

Campus Map

Shuttle from Metro


Campus Tours & Open Houses

Prospective students can request a campus tour by calling 800-492-6882. Learn More

Online Campus Tour

Office of Admissions

Events at Trinity

Meeting & Conference Rentals

Room Rentals

Trinity Center

Calendar of Events

Fitness Center

Brookland residents: learn about discounted memberships at the Trinity Center.

 - Current Fitness Classes

 - Facilities


CAS Programs

EDU Programs

NHP Programs

SPS Programs

BGS Programs

Academic Life


Student Life