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Membership and Aquatics Manager


Part Time Position – 25 – 30 hours a week

Preferred schedule is 3p – 8p Monday through Friday.  Additional hours based off of availability for swim instructing.

Proposed pay rate:  $15 per hour plus $20 per hour swim lesson instructing fee (if applicable)

Reports to:  Trinity Center Director

Aquatic Operations

Provide a safe environment for all patrons of the pool area; supervise lifeguards; oversee aquatic programming and rental clients; schedule and conducts swim lessons; and administer pool chemicals as the Certified Pool Operator.


Maintain all areas of the swimming pool and spa to create a safe, clean and healthy environment

  • Monitor the health and safety of patrons in and around the pool area; ensure lifeguard is properly positioned on the deck and performing duties appropriately
  • Observe and enforce safety rules and regulations; educate patrons of rules; ensure lifeguard and instructors are observing and enforcing safety rules and regulations
  • Respond quickly and efficiently to all emergency situations; alert lifeguard of any areas of concern in the pool area; perform first aid and/or CPR as needed; serve as a lifeguard when necessary
  • Clean pool, deck, and other areas of the facility; monitor that personnel assigned to do such tasks complete them accurately and as scheduled
  • Ensure swimming and pool equipment are in proper working order; inspect pool areas and equipment and recommend maintenance and repair as needed
  • Administer pool chemicals and monitor inventory levels of chemicals, reagents and supplies
  • Use appropriate judgment in responding to customer service situations as they arise
  • Prepare and complete monthly reports accurately and in a timely manner


Oversee Aquatic Programs and Rental Clients

  • Lead and direct the day-to-day activities of the Aquatic Center; serve as an information resource for staff and our clients; receive and evaluate complaints, resolving when possible or referring to the Director if needed
  • Act as the liaison between private swim lesson clients and part-time swim instructors.  Effectively communicate with clients the appropriate class enrollment level for their needs.  Coordinate and organize swim class and lesson schedule.  Conduct swimming lessons, as needed.
  • Communicate rental event information to lifeguard and coordinate set-up / breakdown needs with student workers
  • Maintain a monthly inventory log of supplies, equipment and/or products

Membership and Fitness Operations

Provide a high level of customer service to current and prospective members.  Increase corporate and community memberships.



  • Actively participate in the member retention process by providing a high level of service to all existing members and through the creation of value added programs
  • Act as point of contact for potential members.  Respond to walk-in, email and phone inquiries regarding memberships and programs.  Conduct tours of the facility for new clients and potential members (walk-ins and by appointment)
  • Assist with executing marketing plans
  • Create monthly sales and membership reports
  • Evaluate current fitness classes and member programs.  Develop plan to increase revenue from member services and programs (i.e., Personal Training and tennis programs).
  • Address member complaints and resolve issues and concerns promptly
  • Supervise on-shift student Building Managers and support staff
  • Work with Assistant Director of Operations on streamlining current membership process and in training staff on any changes to the current office operations
  • Consistently look for opportunities to elevate our current service levels
  • Create newsletter for members featuring programs, exercise and nutrition tips and quarterly facility information
  • Serve as a substitute Group Exercise instructor (if applicable)

Perform other duties as assigned.


  • Minimum of one-year experience in an aquatics related management position
  • Minimum two years experience in fitness sales and management preferred
  • B.A. or B.S. degree earned or in process of earning in recreation, fitness, business management, or related field preferred
  • Certified as a lifeguard, CPR and First Aid (WSI or LGI preferred)
  • Certified as a Pool Operator or able to sit for the test if not already certified
  • Certified as a Group Fitness instructor
  • Customer service oriented, outgoing and friendly
  • Strong communication, organization and leadership skills
  • Energetic, enthusiastic and punctual
  • Ability to take initiative, ownership and prioritize tasks
  • Strong presentation skills with the ability to motivate and engage others
  • Proficient in appropriate computer skills and office equipment (knowledge of Microsoft Publisher and PowerPoint is helpful)
  • Professional manner, discretion and appearance

Please submit a letter of application addressing qualifications for the position along with a complete c.v. to: Please reference “Membership and Aquatics Manager”  in the subject line.

Trinity is an Affirmative Action/Equal Access/Equal Opportunity Employer dedicated to the achievement of excellence and diversity among its students, faculty and staff. Trinity is committed to fostering a diverse and inclusive community and strongly encourages all qualified individuals to apply.

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Trinity Office of Human Resources, 125 Michigan Avenue NE, Washington, DC 20017   Phone: 202-884-9121   Fax: 202-884-9123