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Associate Director of Financial Aid


Position Overview:

This position will maintain the operation of Powerfaids, the student information system that comprises of automated applications for processing awards and input operations. The Associate Director of Enrollment Services –Financial Aid is also responsible for the management of the entire student loan program. The position serves as Team Leader for the data processing unit of Enrollment Services.

Education Requirements & Qualifications:

  • Bachelor’s Degree

Level & Type of Experience

  • Customer Service experience in an office environment required
  • Experience in a university environment in financial aid, registrar’s office, academic advising or admissions strongly preferred

Knowledge, Skills, and Abilities

  • Working knowledge of personal computer and mainframe applications
  • Ability to provide quality customer service
  • Ability to develop and maintain harmonious working relationships with co-workers and students
  • Ability to give presentations to groups regarding the college enrollment process
  • Ability to communicate effectively with students, parents, employees, and administration
  • Ability to prepare financial and other statistical reports
  • Ability to use a computer, standard office software, and automated office equipment
  • Knowledge of federal financial aid programs and familiarity with a university environment preferred
  • Ability to work independently with minimal supervision
  • A commitment to a student center customer service philosophy

Special Licenses, Registration or Certification: N/A


  • 40 hours per week minimum
  • Includes regular Saturday and evening hours during Trinity’s business hours: 9am -7pm weekdays and 8am to 2pm on Saturdays

Part III: Description of Duties and Tasks:

Essential Responsibilities (Functions and Tasks)

  • Provides assistance to students, parents, faculty and staff regarding enrollment services information and transactions
  • Administer, maintain and reconcile the Federal Direct Student Loan Program
  • Works closely with the Department of Education and all private lenders in the resolution of loan problems
  • Stay current on all federal, state, and institutional regulations and policies focusing specifically on the loan programs
  • Completes monthly reconciliation on all loan programs
  • Assist in the preparation of various office reports (e.g. FISAP, end-of-year, etc…) related to the loan program
  • In conjunction with the Assistant Vice President of Enrollment Services prepares the reconciliation of all federal fund balances
  • Manages the certification of loan applications, transmission of loan data files related to the Federal Direct Loan Program
  • Prepare MPN and Loan Counseling reports
  • Download entrance loan counseling  and MPN data
  • Create loan disbursement letters
  • Process all loan certifications and submit all disbursement rosters for processing
  • Prepare and print all missing documents letters
  • Serves as liaison with Technology Services, Powerfaids, COD, NSLDS, and other partners in electronic data exchange
  • Oversee all external updates to Powerfaids
  • Provides key lead technical support for efficient and accurate automation of departmental functions
  • Facilitate financial aid processing
  • Responsible for transmitting all electronic data from Powerfaids to the U.S. Department of Education
  • Assist in the evaluation of student aid awards and budgets
  • Downloads and screens all incoming ISIRs, verifies selected ISIRs; Resolves rejects as required
  • Assists with the preparation and execution of student orientation
  • Participate in professional training workshops as required
  • Work closely with other administrative offices to assist in the recruitment and retention of students
  • Assists with Open Houses, New Student Orientation, and other special campus events as needed. Performs other duties as requested.


  • Other duties as required or requested by the Vice President, Assistant Vice President or Associate Director of Enrollment Services


  • It is expected that all staff will want to participate and contribute to the success of official events, including but not limited to Commencement and Convocation


  • The physical demands are representative of those that must be met by an employee to successfully perform the essential tasks of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing duties for this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear. The employee is frequently required to sit. Employee is required to stand and walk. The employee must occasionally lift and/or move up to ten pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Position requires clear speaking voice for telephone work


  • The work environment characteristics are representative of those encountered while performing the essential functions
  • Employee must be able to work efficiently with many interruptions involving walk-in and telephone inquiries and requests
  • The noise level in work environment is usually quiet. Some interactions with customers may be stressful

Please send all resumes to  Please references Associate Director of Financial Aid in the subject line.

Trinity Washington University is an Affirmative Action/Equal Access/Equal Opportunity Employer dedicated to the achievement of excellence and diversity among its students, faculty and staff. Trinity is committed to fostering a diverse and inclusive community and strongly encourages all qualified individuals to apply.


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Trinity Office of Human Resources, 125 Michigan Avenue NE, Washington, DC 20017   Phone: 202-884-9121   Fax: 202-884-9123