Making Payments on Your Student Account
To ensure that payments are correctly applied, please put the student’s full name and student ID on the check or supporting material.
Receipts for payments received by mail are not typically generated; however, students can verify that the payment was applied to their account through logging in to Self-Service and looking under their account details.
Please note that to receive any detailed information regarding your balance or account details, you must show a Photo ID at the Business Office.
Our hours are 9 AM – 7 PM Monday – Friday and 8 AM – 2 PM on Saturday. Please note that any payments made after 4:00pm or on a Saturday may not be posted until the following business day.
Students can make payments through logging into Self-Service 24 hours a day. Visa, Mastercard, Discover, and American Express are accepted through Self-Service, as well as e-check, where students pay using their routing number and checking account information.
Further information about online payments, including Trinity policies that students must review before paying online, can be obtained here.
All credit card information is securely encrypted through Self-Service. Within Self-Service, students are also able to create an “Authorized Payer” who can see their bill and make payments on the student’s behalf. Authorized Payers can be set up through clicking on “Payments & Refunds” under “My Finances.”
For verification purposes, a parent or employer must know the student’s ID number or their full name and date of birth. No information can be given over the phone to parents or employers concerning the balance on the account without the express written consent of the student.
In the event that no one is able to take the payment at the time you call, please do not leave the credit card information on the voicemail. We will return all calls within 24 hours, and we greatly appreciate your patience. Credit card receipts for phone transactions are faxed or emailed per individual request only.
In addition to the methods described above, credit card authorizations can be faxed to 202-884-9029. Please include the student’s full name and date of birth on the credit card authorization, along with the amount to be charged.
Trinity also offers an online payment plan option through NelNet, which is available at the start of each semester. Please click here to sign up for the payment plan. Any questions on the payment plan or help signing in should be directed to Nelnet Business Solutions at 1-800-609-8056.
There is a fee of $25 for participation in the payment plan, but there are no interest charges. The plan is not available for the summer, May term, winter term, or accelerated sessions. Students enrolled in a Continuing Education course are not eligible for payment plans.