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The US Consumer Protection Bureau seeks an Asst. Director for its Office of Financial Empowerment


 Assistant Director, Office of Financial Empowerment

Are you a seasoned executive who’s not afraid to roll up your sleeves? Are you passionate about empowering low-income and other economically vulnerable consumers to build the financial skills and habits to make the financial decisions that will serve their own life goals? Would you like to help to ensure that the needs of all consumers across the economic spectrum are considered in the application of federal consumer financial protection regulations? Are you energized by the idea of leading the charge in building financial capability that positively impacts the lives of American families? If so, read on! The Consumer Financial Protection Bureau (CFPB) may be the right fit for you.

About the CFPB

The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (Dodd-Frank Act) established the Consumer Financial Protection Bureau. The central mission of the CFPB is to make markets for consumer financial products and services work for Americans, and to empower consumers to take more control over their economic lives.

The Office of Financial Empowerment is one of six offices that make up the Division of Consumer Education and Engagement of the Consumer Financial Protection Bureau. Within the division, the Office of Financial Empowerment works alongside and in close cooperation with the offices of Financial Education and Consumer Engagement, which serve the American public broadly, and three other population-focused offices: the offices for Students, Older Americans, and Servicemember Affairs. The work of the Office of Financial Empowerment is guided by the Dodd-Frank Act mandate to provide: “information, guidance, and technical assistance regarding the offering and provision of consumer financial products or services to traditionally underserved consumers and communities.”

The Office of Financial Empowerment works to enhance the financial lives of the variety of populations who lack full, affordable access to financial services, including people with low incomes; thin credit files; or people who are in other ways financially excluded or vulnerable. For example, the office is developing a toolkit for front-line staff in organizations that provide direct social services to consumers. The toolkit includes information that staff can share with clients on topics such as emergency savings; understanding, correcting, and building credit history; managing debt; cash flow budgeting; and identifying financial products to use to pursue various financial and life goals.

The Impact You’ll Have

The CFPB offers significant opportunities to make a real difference. As the Assistant Director of the Office of Financial Empowerment, you will directly advance our mission by leading multi-disciplinary efforts to improve the experience of low-income and economically vulnerable consumers in the financial services marketplace, through education, programs, and input to policymaking. You will lead by example to set organizational tone and direction, and engage closely with staff inside and outside the Office and Division. You will be responsible for formulating, developing and establishing innovative methods, techniques and procedures to assure that the Consumer Financial Protection Bureau helps low-income and economically vulnerable consumers thrive in the financial services marketplace and benefit from the consequences of their own financial decisions. You will develop financial empowerment objectives and provide direction to translate these objectives into results. You will supervise a small, superb staff. Lastly, you will work closely with people throughout the Bureau to bring information from the field of financial empowerment into CFPB projects; and to bring knowledge about CFPB and its resources for consumers to stakeholders and intermediaries in the financial empowerment field.

And – you’ll do all of this while working within one of the most ground-breaking agencies in Federal government.

What You’ll Get

In the Office of Financial Empowerment, you’ll be working with a dedicated, experienced team. Your work throughout the Bureau will expand your horizons, your expertise, and your professional network. You will have the rare opportunity to make your mark at the federal level by bringing your experience with and understanding of the issues affecting low- income and economically vulnerable consumers to the new Consumer Financial Protection Bureau. Your work will help build and sustain a program that will create a lasting impact for generations to come.

What We’re Looking For

Extensive experience in the field of consumer protection or consumer financial empowerment is essential. We strongly prefer background in work that has informed policy or program-development. Management experience is strongly preferred. You should have familiarity with evolving organizations, and understand how to advance issues and programs in a complex organizational culture. Strong candidates will have served and led in an organization which provided substantial exposure to and familiarity with current and emerging concerns regarding consumer financial empowerment. Successful candidates will have a proven track record of partnering with key stakeholders and building coalitions internally and with other federal agencies, state and local governments, nonprofit and private-sector organizations, and the public to achieve common goals. Your expertise and counsel across a wide spectrum of issues and problems will be invaluable, adding to your expertise in financial empowerment, organizational development, change management, and hands-on skills managing diverse activities.

Ready for the challenge?

We’re currently soliciting interest prior to a full posting. We anticipate that the posting will occur in November 2013, with broad flexibility for a start date in early or late spring. Send our Talent Acquisition Specialists a note at and a real person will get right back to you – we promise.

The Consumer Financial Protection Bureau (CFPB) is an equal opportunity employer and seeks to create and maintain a vibrant and diverse workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.

Serve. Lead. Innovate.


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