2. 25% Quality Assurance:

Prepare and deliver monthly management reports including quarterly management   reports. Monitor operations productivity, accuracy, and compliance via   various reporting formats. Generate and monitor portfolio reports by customer   segment, loan program, lien position, etc. Monitor loan servicing reports for   accuracy and status. Generate exception reports and resolve all exception   items. Produce ad hoc reports and track lending team goals. Manage operation   related projects, enhancements, and change initiatives on behalf of the   commercial loan servicing team.

3. 15% Customer Service:
Serve as primary loan servicing and loan operations contact for lenders, risk   management and accounting operations departments, but may delegate some   responsibilities to the Assistant Manager. Manage and oversee the pipeline of   deals in closing as it relates to work flows and progress for the Closing   Team.  Manage team with a focus to provide excellent service to external   customers, including, but not limited to borrowers, funders, lending   partners, investors, service providers and attorneys.  May participate   in deal team meetings.

4. 15% Staff Development:
Lead through example. Develop effective communications loops from a bottom up   approach –employees to manager and back. Coach and mentor staff via regularly   scheduled one-on-one sessions and on the job learning. Ensure servicing   personnel are cross trained. Assess for skill growth of all team members and   facilitate the training.  Possess understanding of how all team   functions and member actions impact other areas of the company. Meet or   exceed all required benchmarks. Provide Max Plan semi- annual and annual   performance reviews.

5.  10%  Assist with reporting, as required, be familiar with new   programs and be able to communicate to all team members. Assist Investor   Management with gathering data  for completion of reports to outside   entities, as required.  Consistently review process and procedures and   identify opportunities for improvement in efficiency, resource allocation,   using technology and effectiveness.  Participate in management meetings,   as required, to provide feedback through the OIA process regarding reporting   formats, schedules and other issues.