CONNECTICUT HOUSING INVESTMENT FUND
OPEN POSITION DESCRIPTION
Position Title: Program Administrator, Consumer/Residential Financing
Department/Function: Lending/Loan Processing
Manager/Supervisor (Name & Title): Kevin Porter, VP Lending
Date: September, 2012
The Program Administrator is responsible for performing outreach, underwriting, reporting, processing, closing and administrative activities associated with implementing CHIF’s consumer (energy efficiency) and residential loan programs. The Program Administrator provides information to the public and partner businesses/organizations on CHIF’s loan programs, accepts program/loan applications and inquiries and makes external referrals as necessary.
1. Provide information to prospective clients about CHIF’s home improvement and consumer programs; describe eligibility criteria and program qualifications; perform pre-qualification activities.
2. Maintain current application forms, guidelines, and program materials for CHIF’s loan programs. Identify new materials and propose changes to make material more effective as needed.
3. Review applications received and perform underwriting to determine applicant’s eligibility; obtain credit reports and other documentation necessary to perform underwriting based on established criteria; prepare denial letters and/or describe reasons for loan denial to applicants.
4. Maintain accurate filing and tracking system.
5. Prepare commitment letters, closing documents, and agreements for approved applicants; schedule closing and/or monitor closing activities; ensure documents are recorded, if applicable.
6. Prepare performance and financial reports to maintain information of loan products; maintain system for ensuring work is completed by each borrower and the proper work completion documentation is submitted to CHIF in a timely manner.
7. Track loan data as required in CHIF’s established database system, and support management and consultants in improving and expanding this database.
8. Obtain work completion forms and other documentation required for loan programs.
9. Identify the need for marketing and outreach activities to ensure an adequate pipeline of projects exists; work with other staff to develop materials and to conduct outreach activities.
10. Performs other tasks as required.
Education – Bachelor’s degree preferred. A minimum of two (2) years of college is acceptable if the applicant can demonstrate at least four (4) years of applicable experience.
Experience – Minimum two (2) years of experience related to loan origination, loan underwriting, and/or loan program administration, as well as experience in a team-oriented work environment. B.A. /B.S. degree in finance, accounting or a related field may be substituted for this experience.
Lending: Experience and knowledge of single family and consumer loan origination and underwriting, including familiarity with consumer credit laws and real estate practices.
Technical: Strong mathematical aptitude and attention to detail; knowledge of energy efficiency/home improvement-related issues.
Computer: Thorough knowledge of word processing and software programs such as Excel and Word; ability to learn databases appropriate for the loan programs (Access experience preferred).
Communication: Strong interpersonal skills; ability to interact with the public and communicate effectively both verbally and in written correspondence.
General: Ability to handle multiple tasks; high degree of tact and diplomacy; excellent organization skills; ability to handle confidential information; flexibility to adapt to changes in work place priorities.
The incumbent will work independently with indirect supervision by the Vice President of Lending, who will assist the Program Administrator with decisions that require exceptions or fall outside of normal program criteria. The position requires the incumbent to use judgment in setting work priorities and managing the work flow. Strong time management skills are required, with the ability to meet the reporting and closing deadlines.
Required to travel occasionally to conduct site visits, client interviews, loan closings and to purchase office and facility supplies. No special physical demands, minimal lifting.
Connecticut Housing Investment Fund, Inc. (CHIF) supports the creation and sustainability of affordable housing by providing responsive financial products and services. CHIF is a 501 (c) 3 non-profit organization and is certified by the U.S. Treasury as a community development financial institution (CDFI). Major products include affordable housing development loans; residential mortgages and down payment assistance loans to first-time homebuyers; and energy efficiency loans to homeowners and multi-family apartment operators. CHIF also provides loan servicing for municipalities and non-profits that provide community development loans; technical services to developers of affordable housing; and technical assistance to low- and moderate-income first-time homebuyers.
Resumes may be emailed to firstname.lastname@example.org.
Kevin Porter, VP of Lending
CT Housing Investment Fund, Inc.
121 Tremont Street
Hartford, CT 06105
860-233-5165 x2020 (office)