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AARP is hiring a new Operations Manager

Job Description
Operations Manager – AARP Foundation
District of Columbia
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Business Unit Description


We’re millions of members strong–with more joining us every day– the largest and “most powerful grassroots organization” around, according to Fortune magazine. In fact, our commitment and collective strength enables us to serve and support a broad and diverse membership as well as embrace our own workplace diversity. Here’s your chance to take action in Washington, DC and throughout the US!

AARP Foundation’s many groundbreaking and innovative services help us achieve our vision and fulfill our mission – a country free of poverty, where no older person feels vulnerable. Services include job training and placement to enable 50+ workers to rejoin the workforce, money management programs that enable them to remain independent, connections to benefit programs that help to alleviate hunger and creative solutions to housing challenges.

Summary Statement

Oversees operations and various management activities for the AARP Foundation. Coordinates development of policies and processes and operational integration strategies that help maximize Foundation resources.  Emphasis is on both operational integration strategies that help maximize program resources and support effective program execution as well as strategies around economies of scale to maximize and best leverage limited resources across the Foundation.   Coordinates needs assessments, planning, business requirements and business process reengineering efforts including design, development, documentation and training on business processes and workflow.   Oversees and coordinates activities and planning as it relates to business operations, including all procurement and lease activities of the Foundation and business contracts.  Works closely with key stakeholders on insurance related issues and development of business continuity plans and records retention as well as the establishment and maintenance of service level agreements and expectations with departments supporting the Foundation and with Foundation staff.  In all areas of responsibility, implements change management principles and guidelines to maximize success.  Reports to the Director, Shared Services and Integration.

  1.  Identifies, investigates, analyzes, recommends and leads implementation of innovative and alternative solutions to a wide range of complex operational, management, and administrative activities/actions/problems, including Foundation business processes and workflow, procurement, business continuity plans, and insurance matters.  Works with Director to establish Foundation-wide business policies, guidelines and processes based on best practices, that maximize efficiency, establish greater standardization, and maximize time and resources of the Foundation and its staff.  Monitors compliance among Foundation staff on established business policies and processes.   
  2. Provides recommendations on the development and achievement of appropriate success metrics related to Foundation Operations.  Coordinates planning and modification of long and short-term business plans.  Identifies and uses research, including data and trend analysis, and database tools to support development and implementation of effective business models and new systems to meet the challenges of a large and growing Foundation with shifting priorities. 
  3. Works closely with AARP departments such as Procurement, IT, WSO, external vendors, etc. on planning and execution of strategies. 
  4. In all areas of responsibility, implements change management principles and guidelines to maximize success.  Recommends and delivers training to Foundation staff on business policies, processes, and operational issues.  Provides regular Management reports to Directors and staff on key operational functions and areas (e.g. procurement, diversity suppliers).
  5. Negotiates and ensures effective Foundation operations through high-level liaison and service provider agreements with relevant individuals and departments within AARP, including Information Technology Solutions, Risk Management, Purchasing, and Administrative/Management Operations. 
  6. Supports Director, Shared Services and Integration in the management, oversight and coordination of operational compliance, business continuity planning, records retention, and insurance and lease related issues for the Foundation. 
  7. Facilitates and helps implement integration opportunities across programs.
  8. Oversees facilities, fixed assets, new hire orientation, tracking compliance with Association-wide initiatives.
  9. Demonstrates ‘One AARP’ attributes and behaviors in all interactions.

Completion of a Bachelor’s degree in Business Management or a related discipline and 5-7 years of experience in financial analysis, planning, budget preparation, and administration; or an equivalent combination of training and experience related to the duties of the position. 

Proficiency in using contemporary software programs in the completion of duties and responsibilities required. 

Experience in grant funded programs and volunteer management desired. 

Demonstrated experience in high-level representational and liaison function with internal organizations.

Requires ability to be creative, to analyze information, to develop, communicate and implement strategies.  Demonstrated ability to develop and deliver on metrics for measuring success in key initiatives and programs.

Requires excellent oral and written communication skills; excellent interpersonal, presentation and partnership development skills.    Supervisory experience required.

Benefits Offered

 AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

Equal Employment Opportunity

We are an Equal Opportunity Employer that values workplace diversity.



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