Spam Protection
To combat the rise of spam email, Trinity has deployed a new spam filter for email protection. Email identified as possibly being spam will be delivered to your personal quarantine rather than your inbox.
Quarantine Notifications
Quarantine notifications are sent daily at 2:00 PM EST. You will receive a notification only if your quarantine contains new email messages which have been identified as possible spam. A typical quarantine notification looks like the following:
Accessing Your Quarantine
To access your quarantine, click on the link at the bottom of the nofication email, which will take you directly to your quarantine without having to log in.
Alternatively, you can browse to https://spam.trinitydc.edu:50443, but you will have to log in with your username and password. If your email address is DoeJ@students.trinitydc.edu, your username would be DoeJ. Your password is the same password which you use for accessing your email.
For more information on determining your username, click here or contact Technology Services.
Releasing Quarantined Email
If an email was mistakingly quarantined, you can "release" the email by clicking on Deliver. The email will appear in your inbox after a few moments.
Managing Your Allow & Block List
To prevent email senders from being subjected to Trinity's spam filters, you have the option to manage your own custom allow list (whitelist) and block list (blacklist). To access these lists, click on the Preferences tab from within your quarantine. You should see a screen similar to the one below:
To block all senders from hotmail.com, just add hotmail.com to the blocklist. To block only a specific sender, add the full email address. For example, adding admin@hotmail.com will block emails sent by admin@hotmail.com, but not emails from other hotmail users.
Likewise, the allow list works in a similar fashion as the block list. However, any email address added to the allow list will bypass Trinity's spam filter and go straight to your inbox, regardless if it is spam or not.
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