Related: Course Set-up, How To - Faculty, Overview, Troubleshooting

Troubleshooting

How do I find my course in Moodle as a Faculty member?

July 22, 2013 - There are various ways to locate your course in Moodle. “My courses” block “My courses” section “Find a course” link & “Search courses” box “My courses” block Once you have logged into Moodle, all* the courses to which you have access will be listed in your “My Courses” block. *If you are an administrator with greater access than simply to the courses you are teaching, this will not be the case. All courses are loaded into Moodle as unavailable to students. This means that when new courses appear in your “My Courses” block, they will be gray, and listed in … Continue reading
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How do I find my course in Moodle as a student?

July 22, 2013 - All courses are loaded into Moodle as unavailable to students. Once the instructor has added resources, s/he will make it available to students. (Instructors – can’t remember how? Follow these instructions on making your course available to students.) For students: Verify that you are registered for the course. You can view your registration information in Self-Service, https://selfservice.trinitydc.edu/. Login to Moodle: http://moodle.trinitydc.edu/. Check your ‘My Courses’ block in the upper right corner of the Moodle homepage: You can also find your courses listed in the center section of the Moodle homepage, near the bottom, under the “Search courses” box: If you … Continue reading
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I’ve received an “Invalid JSON string” error. What do I do?

January 22, 2013 - An invalid JSON error can occur for many reasons. The most common issue is usually associated with a file upload attempt, and can occur when: Attempting to upload a file with the same name as another already-uploaded file; Attempting to upload a file that is too large for the system (Sitewide the limit is 64MB; however, individual classes may vary—you can check your course settings); Attempting to upload a file type that the system doesn’t recognize; or Attempting to upload a file with a period or special characters in the file name. Another common cause of this issue is the … Continue reading
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How do I take a screenshot?

January 3, 2013 - If you encounter any problems or issues in Moodle, especially any errors messages, please let the Moodle Help Desk know by sending a screenshot of the message, along with your Moodle support ticket. On Windows-based computers with a standard keyboard, simply click the “Print Scrn/SysRq” button, found in the upper right area of your keyboard (see image below). This will copy your entire screen to your computer’s clipboard. To paste the captured image in an email, place your cursor in the body of the email and press the “Ctrl” and “V” keys together. This will paste the clipboard contents (your … Continue reading
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For more information, contact Moodle Support, MoodleSupport@trinitydc.edu.


For more information, contact Moodle Support, MoodleSupport@trinitydc.edu.