Related: How To - Faculty, How To - Student, Technology, Troubleshooting

How To – Student

How do I adjust my pop-up blocker settings?

July 25, 2013 -  For Moodle to function properly, you need to make sure that your browser currently allows pop-ups (and javascript). To check and adjust your pop-up blockers, follow the instructions for your browser: Internet Explorer 9 (IE) Click the IE menu on the browser toolbar: Click on the “Internet options” choice from the menu that appears. In the “Internet Options” window, click on the “Privacy” tab. In the “Pop-up Blocker” section, you can either turn of the pop-up blocker entirely by unchecking the box next to “Turn on Pop-up Blocker” or add an exception by clicking on the “Settings” button. If you … Continue reading
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How do I find my course in Moodle as a student?

July 22, 2013 - All courses are loaded into Moodle as unavailable to students. Once the instructor has added resources, s/he will make it available to students. (Instructors – can’t remember how? Follow these instructions on making your course available to students.) For students: Verify that you are registered for the course. You can view your registration information in Self-Service, https://selfservice.trinitydc.edu/. Login to Moodle: http://moodle.trinitydc.edu/. Check your ‘My Courses’ block in the upper right corner of the Moodle homepage: You can also find your courses listed in the center section of the Moodle homepage, near the bottom, under the “Search courses” box: If you … Continue reading
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I’ve received an “Invalid JSON string” error. What do I do?

January 22, 2013 - An invalid JSON error can occur for many reasons. The most common issue is usually associated with a file upload attempt, and can occur when: Attempting to upload a file with the same name as another already-uploaded file; Attempting to upload a file that is too large for the system (Sitewide the limit is 64MB; however, individual classes may vary—you can check your course settings); Attempting to upload a file type that the system doesn’t recognize; or Attempting to upload a file with a period or special characters in the file name. Another common cause of this issue is the … Continue reading
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How do I take a screenshot?

January 3, 2013 - If you encounter any problems or issues in Moodle, especially any errors messages, please let the Moodle Help Desk know by sending a screenshot of the message, along with your Moodle support ticket. On Windows-based computers with a standard keyboard, simply click the “Print Scrn/SysRq” button, found in the upper right area of your keyboard (see image below). This will copy your entire screen to your computer’s clipboard. To paste the captured image in an email, place your cursor in the body of the email and press the “Ctrl” and “V” keys together. This will paste the clipboard contents (your … Continue reading
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How do I upload to an assignment my professor created in Moodle?

December 20, 2012 - How to upload to a single-file assignment* on Moodle: Login to Moodle (http://moodle.trinitydc.edu/) with the same username and password you use for your Trinity email account. Once you are logged in, click on the course for which you wish to submit your assignment. Once in the course click on the assignment. If the assignment is open for submission, you will see a screen that contains an “Upload a file” button: *NOTE: If the button reads “Upload files” instead, please follow these instructions for submitting to an assignment when multiple files are allowed/expected. On the next screen, click the “Choose a … Continue reading
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How do I view my final grade or midterm progress grade for a course?

December 17, 2012 - Final grades and midterm progress grades can be found in Self-Service, not in Moodle. These grades are the letter grades submitted to Enrollment Services and the final letter grades listed on your transcript. To view your final grade or midterm progress grade for a course: Login to Self-Service. Self-Service is the shopping cart icon at the top of the main Trinity webpages: You can also reach Self-Service directly at http://selfservice.trinitydc.edu/. Once on the Self-Service main page, login using your normal Trinity account information: Once you have logged in, you will see a number of tabs with different account options. Click … Continue reading
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How do I send an email in Moodle?

October 29, 2012 - How do I send my students/faculty member/classmates/instructor an email in Moodle? Quickmail is Moodle’s version of email. To send an email to all of your students or classmates/faculty members, you would use Quickmail. Login to Moodle and, in the “My Courses” block at the top of the right column, click on the course in which you wish to send a Quickmail. In your course, you will find the “Quickmail” block in the right column. Click on the “Compose New Email” link. NOTE: If you do not see your “Quickmail” block, it is possible that you docked it, unintentionally. Check the … Continue reading
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I am registered for my course. Why can’t I see it?

October 17, 2012 - The reason you cannot see your course yet is most likely because the instructor for the course has not made his/her course visible to students yet. This is usually a conscious choice, perhaps because the instructor is still adding resources, because the course is not until Term 2 of the semester, or because the instructor is not intending to use Moodle for any part of their coursework. When the instructor is ready, s/he will make the course available to students and you will see it listed under “My Courses” in Moodle. You can verify that you are registered for the … Continue reading
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I can’t find my ________ block! Where did it go?

October 4, 2012 - Most of the blocks in the left column can be “docked” or moved/collapsed along the left side of the Moodle window. Remember: Moodle saves these settings for you. Once you’ve docked a block, it will remain docked until you undock it. To dock a block, follow the steps below: Login to Moodle and click on your course. Locate the block you wish to dock. You will notice two icons in the far right of the teal header for the block. The plus/minus sign expands and collapses the block. The one you are looking for is the dock icon that looks … Continue reading
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How do I complete a course evalution?

October 4, 2012 - Note: The Course Evaluation block for students will appear during the time Course Evaluation completion is available. This time period is generally the last week of classes PRIOR to exams. Login to Moodle (http://moodle.trinitydc.edu/) with the same username and password you use for your Trinity email account. Once you are logged in, click on the course for which you wish to complete the evaluation. On the homepage for your course, you will now see a “Course Evaluations” block at the top of the right column. Click on the “Trinity Course Evaluation” link in that block. On the next screen, you … Continue reading
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For more information, contact Moodle Support, MoodleSupport@trinitydc.edu.


For more information, contact Moodle Support, MoodleSupport@trinitydc.edu.