Related: Activity - Assignment, FAQs, How To - Faculty, How To - Student, Resource - Files, Technology, Troubleshooting

How To – Student

Why won’t my file picker or file browser load? [Moodle version 3.2]

April 16, 2014 - The file picker/browser opens in a new, pop-up window and is powered by Javascript. Therefore, for the file picker to work properly, you must allow pop-ups for Moodle and have your Javascript enabled in whichever browser you are using. It’s also possible the you have a temporary file or cookies saved in your browser that could be effecting the Javscript’s function. To fix this issue, try these troubleshooting steps. First, verify that your browser currently allow pop-ups from Trinity’s Moodle site. If pop-ups are not allowed, follow these steps to allow them. Check that your Javascript is enabled. If it … Continue reading
1382 Read comments (0)     Add Comment

How do I view my grade for an assignment I submitted through Moodle? [Moodle version 3.2]

March 10, 2014 - You can view the grade and feedback for a specific upload assignment activity through that actual assignment, as well as through the gradebook. To view your grade and feedback for assignment where you uploaded your file or files, follow the steps below. Note: you can click on any image to view a larger version of the image. Login to Moodle. Click on your course in your “My Courses” block. Locate the assignment on the main page of the course. Click on the name of the assignment. On the assignment page, scroll down beneath the instructions/description for the assignment. The first … Continue reading
1353 Read comments (0)     Add Comment

How do I view my grades throughout the course? [Moodle version 3.2]

September 4, 2013 - Your instructor may assign homework activities, quizzes, online discussions, or various other graded assignments through Moodle. Note: you can click on any image to view a larger version of the image. If your instructor is maintaining the Moodle gradebook, you can view your progress, grades, and feedback for all your assignments in the course this way: Login to Moodle. Click on your course in your “My Courses” block. Make sure your left navigation column is expanded (the column with the purple background). Note: if you do not see a left navigation column, click on the small ‘hamburger’ icon (the one … Continue reading
1329 Read comments (0)     Add Comment

How do I adjust my pop-up blocker settings?

July 25, 2013 -  For Moodle to function properly, you need to make sure that your browser currently allows pop-ups (and JavaScript). To check and adjust your pop-up blockers, follow the instructions for your browser. Note: you can click on any image to view a larger version of the image. Google Chrome Images for version 42.0.2311.135 Click the Chrome menu on the browser toolbar. Select “Settings” option. Scroll down to the bottom of the screen and click “Show advanced settings.” In the “Privacy” section, click the “Content settings” button. Scroll down until you see the “Pop-ups” section. In the “Pop-ups” section, select “Allow all … Continue reading
1202 Read comments (0)     Add Comment

How do I find my course in Moodle as a student? [Moodle version 3.2]

July 22, 2013 - All courses are loaded into Moodle as unavailable to students. Once the instructor has added resources, s/he will make it available to students. (Instructors – can’t remember how? Follow these instructions on making your course available to students.) Note: you can click on any image to view a larger version of the image. For students: Verify that you are registered for the course. You can view your registration information in Self-Service. Login to Moodle using your Trinity username and password. Remember: the username is everything before the ‘@’ in your Trinity email address. Check your “My Courses” block/list in right, left … Continue reading
1190 Read comments (0)     Add Comment

I’ve received an “Invalid JSON string” error. What do I do? [Moodle version 3.2]

January 22, 2013 - An invalid JSON error can occur for many reasons. The most common issue is usually associated with a file upload attempt, and can occur when: Attempting to upload a file with the same name as another already-uploaded file; Attempting to upload a file that is too large for the system (Sitewide the limit is 64MB; however, individual classes may vary—you can check your course settings); Attempting to upload a file type that the system doesn’t recognize; or Attempting to upload a file with a period or special characters in the file name. Another common cause of this issue is the … Continue reading
1046 Read comments (0)     Add Comment

How do I take a screenshot?

January 3, 2013 - If you encounter any problems or issues in Moodle, especially any errors messages, please let the Moodle Help Desk know by sending a screenshot of the message, along with your Moodle support ticket. On Windows-based computers with a standard keyboard, simply click the “Print Scrn/SysRq” button, found in the upper right area of your keyboard (see image below). This will copy your entire screen to your computer’s clipboard. To paste the captured image in an email, place your cursor in the body of the email and press the “Ctrl” and “V” keys together. This will paste the clipboard contents (your … Continue reading
1039 Read comments (0)     Add Comment

How do I upload to an assignment my professor created in Moodle? [Moodle version 3.2]

December 20, 2012 - How to upload to an assignment activity on Moodle. Note: you can click on any image to view a larger version of the image. Login to Moodle (http://moodle.trinitydc.edu/) with the same username and password you use for your Trinity email account. Once you are logged in, click on the course in which you wish to submit your assignment. Once in the course, locate the assignment. The assignment icon is a hand holding a piece of paper. Click on the assignment. You will be brought to the Assignment page. Review any directions. Verifying that the assignment is open for submission by … Continue reading
931 Read comments (0)     Add Comment

How do I view my final grade or midterm progress grade for a course? [Moodle version 3.2]

December 17, 2012 - Final grades and midterm progress grades can be found in Self-Service, not in Moodle. These grades are the letter grades submitted to Enrollment Services and the final letter grades listed on your transcript. To view your final grade or midterm progress grade for a course, follow the steps below. Note: you can click on any image to view a larger version of the image. Login to Self-Service. Self-Service is the shopping cart icon at the top of the main Trinity webpages: You can also reach Self-Service directly at http://selfservice.trinitydc.edu/. Once on the Self-Service main page, login using your normal Trinity … Continue reading
1011 Read comments (0)     Add Comment

How do I send an email in Moodle? [Moodle version 3.2]

October 29, 2012 - Quickmail is Moodle’s version of email. To send an email to all of your students or classmates/faculty members, you would use Quickmail. Quickmail is a ‘send-only’ interface, which means that when you send a Quickmail through Moodle, it arrives in the recipient’s email inbox. Then when they respond to it, the response will go to your email inbox not somewhere in Moodle. ‘Note: you can click on any image to view a larger version of the image. Login to Moodle and click on the course in which you wish to send a Quickmail. In your course, you will find the … Continue reading
989 Read comments (0)     Add Comment


For more information, contact Moodle Support, MoodleSupport@trinitydc.edu.


For more information, contact Moodle Support, MoodleSupport@trinitydc.edu.