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Technology Services | Secure Access

Secure Access

Secure Access is an online portal that allows secure, remote connectivity to Trinity’s network. Using just a web browser, you may access protected resources such as department files, Citrix Apps and more.

To access this portal, direct your web browser to https://sslvpn.trinitydc.edu after obtaining approval, verifying software requirements and reviewing your Java’s security.

Obtaining Access

At this time, only administrative staff and fulltime faculty may utilize Secure Access. Approval must be obtained from the department manager or dean. Final approval is required by Information Technology Services’ CTO.

Software Requirements

The following computing platforms are compatible with Secure Access. This list will be updated continuously as more operating systems and web browsers are evaluated in the future.

Operating Systems & Browsers

  • Windows
    • Windows Vista w/ SP2
      • Internet Explorer or Firefox
      • Java 7 required
    • Windows 7 w/ SP1
      • Internet Explorer, Google Chrome or Firefox
      • Java 7 required
    • Windows 8 or Windows 8.1
      • Internet Explorer, Google Chrome or Firefox
      • Java 7 required
  • Mac
    • OS X 10.6: Safari 5 or greater; Java 7 required
    • OS X 10.7: Safari 5 or greater; Java 7 required
    • OS X 10.8: Safari 5.1 or greater; Java 7 required
    • OSX 10.9: Safari 7; Java 7 required

Antivirus

Most major antivirus software (Microsoft, AVG, Symantec, etc.) with recent definitions and real-time protection enabled. We do not recommend McAfee AntiVirus due to periodic compatibility issues.

Firewall

Most major firewall software (Microsoft, OS X, Norton, etc.).

Java Security

Due to recent security changes with Java, review Java Security Settings to avoid errors.

Logging In

  1. After obtaining approval, review Java Security Settings to avoid errors.
  2. Navigate to https://sslvpn.trinitydc.edu. If you receive publisher authenticity warnings, click Trust to proceed.
  3. Secure Access will attempt to assess your computer’s security by installing Host Checker. Click Yes to continue, or click Always to proceed and not receive prompts in the future. Host Checker assesses your computer’s security, and can be safely uninstalled afterwards.
  4. If your computer successfully passes Host Checker, the Secure Access login will finally appear. Log in with your Trinity username & password.
  5. After logging in, you will be presented with links to department drives and Citrix Apps.

Launching Citrix Apps

  1. To launch a Citrix App, click on any of the available applications listed in the Terminal Sessions panel.
    • Sun Java JRE is required for Terminal Sessions.
    • Review Java Security Settings to avoid errors.
    • If your web browser has pop-ups blocked, the app may not launch successfully.
  2. Click Continue if you receive security warnings.
  3. The application will appear onscreen in a few moments.

Troubleshooting

  1. Host Checker did not get installed properly.
    Review the system requirements and review Java Security Settings for important notes.
  2. You are not allowed to sign in. Please contact your administrator.
    You will need to obtain approval prior to logging into Secure Access.
  3. Citrix applications do not load successfully.
    • Sun Java JRE is required.
    • Review Java Security Settings.
    • Your web browser might be configured with a pop-up blocker. See your browser’s support page for more information on allowing pop-ups from sslvpn.trinitydc.edu.

For best service, contact Technology Services using our online Service Request Form. You can also contact us at 202-884-9811. The Technology Services office is located in the basement of Main Hall in office B-20.

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