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Technology Services | IPTV: FAQ

IPTV Frequently Asked Questions

General Questions

Answers

Q: When I try to tune into IPTV on my computer, nothing happens.
Please verify your computer meets the minimum requirements. Also make sure you have installed the latest Java run-time environment, by going to http://www.java.com.

Q: What are the minimum requirements to watch IPTV on my computer?
The minimum system requirements to view IPTV service are:

The client computer must have network access and a recent Java run-time environment, downloadable at http://www.java.com.

Q: Why does the message “Reception: (no broadcast available)…”, “Tuning In…” or “Ready…” appear in the InStream information field?
This may occur if there is a network outage or if reception of our satellite is bad due to incliment weather. Technology Services takes every effort to prevent unplanned network outages.

Q: Why do I receive a pop-up warning when I try to tune-in on my computer?
Some web browsers are configured to block pop-ups. Your web browser will need to be configured to allow pop-ups from our IPTV website in order to watch IPTV successfully.

Q: Why is the video so small?
To view video in full-window mode, click the “TV” button in the upper left corner of the “OnGuide” window or under the video preview thumbnail. To increase the size of the viewer window, right-click (Windows/Linux) or control-click (Macintosh) on the viewer to show a menu with pre-defined viewer sizes. Select the preferred size (small, medium, large, or full screen) from the menu. Alternately, use the mouse to click on and stretch the window borders or corners. To toggle between “OnGuide” mode and “TV” mode, press Ctrl-G (Windows) or Cmd-G (Macintosh).


For best service, contact Technology Services using our online Service Request Form. You can also contact us at 202-884-9811. The Technology Services office is located in the basement of Main Hall in office B-20.

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