Customer Service II
Tuesday, July 16, 10:00 AM - 12:00 PM - Main 329
Facilitator: Margy Reagan, Director of Alumnae Affairs
Customer Service Part II expands on the information discussed in Part I by incorporating operational, technological, and interpersonal skills that will help improve efficiency and effectiveness in serving the university’s constituencies. Learn how to break down the customer service chain to guarantee the delivery of excellent service at each juncture.
Category: COMMUNICATION / JOB KNOWLEDGE
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Session Filed Under: For Everyone