Customer Service II
Friday, October 12, 10:00 AM - 12:00 PM - Main 329
Customer Service Part II expands on the information discussed in Part I by incorporating operational, technological, and interpersonal skills that will help improve efficiency and effectiveness in serving the university’s constituencies. Learn how to break down the customer service chain to guarantee the delivery of excellent service at each juncture.
Instructor: Margy Reagan, Director of Alumnae/i Affairs
Prerequisite: Customer Service I
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Session Filed Under: For Everyone, All Sessions & Events