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IT Support Technician

 
 

Trinity Washington University, located in Washington, D.C., is seeking an IT Support Technician. This is a full time position providing technical support to Trinity Washington University’s students, faculty and staff. The position is responsible for first level problem determination, problem/incident recording, problem resolution and problem resolution research.

The IT Helpdesk Technician will report to the Chief Technology Officer for daily task, project assignments and personnel needs. Primary responsibilities include:

  • Troubleshoot and resolve customer e-mail, phone, walk-in and field support requests with the highest level of professionalism to customers at all times.
  • Demonstrate the ability to achieve successful outcomes in handling difficult situations and      customers.
  • Support student, faculty and staff requesting help with computers, network, software applications, phones, printers, scanners, audio/visual equipment and all IT service and support      issues.
  • Proactively maintain equipment to prevent service disruption, to include weekly audio/visual      equipment checks.
  • Execute the successful completion of computer builds/migrations/moves, classroom set up and      network account administration.
  • Ensure compliance of IT operational processes, policies, and procedures and participate in the execution of institutional initiatives, projects and application lifecycle changes.
  • Maintain accurate inventory of all types of procured IT equipment.
  • Creating and maintaining documentation of job-related functional areas.
  • Other job-related duties as assigned.

The hours for this position are 8AM to 5PM Tuesday – Saturday.

EDUCATION REQUIREMENTS:

  • Candidates with the Associate’s and/or Bachelor’s degree will be considered first
  • High school diploma mandatory

CERTIFICATION REQUIREMENTS:

  • A+ or  Network+ required
  • MCP/MTA  desirable
  • MCSA desirable

QUALIFICATIONS:

  • 1-3+ years of experience with customer support in a dynamic IT field.
  • Technically  competent and able to manage multiple priorities and follow through on projects to completion with minimal supervision.
  • Must be able to demonstrate a strong understanding and working knowledge of computer hardware/software fundamentals, including desktops, notebooks, projectors, printers and other peripherals.
  • Must have excellent troubleshooting and analytical skills, specifically with Microsoft desktop operating systems Windows 7 and application suites Office 2010, Smart Boards, antivirus, wireless, firewall configuration.
  • Must have troubleshooting experience with Android and iOS mobile devices.
  • Experience with ticket management systems and escalation.
  • Experience with software deployment and enterprise desktop management suites  (LANDesk, SCCM) are desirable.
  • Experience with Active Directory administration.
  • Experience with PBX/VoIP administration.
  • Prior experience with classroom technologies in higher education is desirable.
  • May be required to lift computer equipment up to 50lbs.

If interested please send a resume and cover letter to trinityjobs@trinitydc.edu  Please reference IT Support Technician in the subject line.

Trinity Washington University is an Affirmative Action/Equal Access/Equal Opportunity Employer dedicated to the achievement of excellence and diversity among its students, faculty and staff. Trinity is committed to fostering a diverse and inclusive community and strongly encourages all qualified individuals to apply.

 

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Trinity Office of Human Resources, 125 Michigan Avenue NE, Washington, DC 20017
humanresources@trinitydc.edu   Phone: 202-884-9121   Fax: 202-884-9123