Getting Your Refund
Trinity issues student refunds by direct deposit and paper check.
Effective June 4, 2012, Trinity has contracted with Nelnet, an outside processor, to issue refunds, and the refund process at Trinity has changed.
Selecting your Refund Option
Students can select their refund options through logging into Self-Service. Click on the “My Finances” tab, and then on “Payments and Refunds.”
Once there, please click on “Refund Options” on the left side of the screen. Students may select to have their refunds direct deposited into their checking or savings account, to receive a paper check mailed to their address on record or another address that they enter, or to receive a Prepaid Mastercard mailed to their address on record or another address that they enter.
The easiest and most efficient way to receive your student refund is to sign up for direct deposit within Self-Service. Please be sure that you correctly enter your routing and account number into the system. If the information is incorrect, a direct deposit cannot be processed for you, and you will instead be mailed a paper check.
Direct deposits are typically in your bank account within 3 business days of the refund date shown in your Self-Service account. You will also receive an email to your Trinity student email address that shows the date the refund was processed by Trinity.
If you do not log into Self-Service to make a refund option, the default option is that the refund will be mailed to the address that is listed within Self-Service. You can also log into Self-Service and select the paper check option, and change the address that you want the check to be mailed to.
Checks are mailed out by Citibank and typically arrive within 7-10 business days of the refund date shown in Self-Service. You will also receive an email from Trinity stating the date that your refund was processed. Please note that checks are not able to be picked up at Trinity.
If it has been longer than the time period specified above, please contact Citi directly to inquire about the status of your check. The contact phone number for Citi is 1-888-561-1829.
Questions and Concerns
To view refund-related frequently asked questions, please click here.